范家大小姐以前在唬爛, 現在在杜賽

Communication Communication fitting individual style 4 communication styles and the counter strategy hostile (I dont agree with this term, rather prefer blunt and straight) : ppl who say no to your face communication strategy: category and bullets are the style they think. So communicate to them that way indifferent: ppl who do not react: they need to feel important.  communication strategy: ask for their help and advices instead of asking directly for what you need uninformted: ppl who never have time communication strategy: empathy plus point of view. show that you understand they are busy and ask for their guidances supportive : the yes person. ppl who wants to be liked by everyone  communication strategy: 3 steps small talks everything / everybody : everybody's approval from general commitment go to specific commitment: remember to throw in 1 and 2 occasionally when you feel the push back to commit Understand individual motivations motivation to

How to prepare a good meeting Agenda with clear purpose for everyone. good example of Agenda https://hbr.org/2015/03/how-to-design-an-agenda-for-an-effective-meeting Prepare pychological safety place for everyone the key for effective team is the team with clear rules how to communicate with each other (Google study). 2 important rules everyone feel they can say something  emotional sensitivity to catch non-verbal cues those 2 elements creates a safe environment for the team. How to folster such team spirits / breaking ice in the virtual world_  ask ppl to answer a question ask ppl to go watch a link and comment ask ppl to bring an example and come back with a link plan games two truth and one lie question game.... (maybe not easily to replicate virtually...I dont know yet. But it looks fun..) Creating mini working groups How to take questions effectively rephrase the question and check with the rest of the audience "which one of you als

3 traps to avoid in communication lecture instead of sharing personal experince use formal terms instead of normal day to day talk too many details instead of one vivid graphic detail Reward the teammember: compliment in a group email Give the team a space to vent : a group communication channel (such as a whatsapp group) ans has nothing to do with work and the manager is not part of it......The manager can encourage the team to use it by assigning a random task (please share your favorite joke with your friends) 4 steps to address a difficult conversaion:  ADDRESS : I notice there is a recent pattern of lateness (third person) ADMIT: I also admit sometime I can not manage the time well because I have many things to do (share the guilt) ACCESS: why do you think this happens? what do we do about it? ASK: why dont we try to do this next week for a month? (put down a time range for test)